Help Wanted at Dogeared

DOGEARED

Position: Sales Support Associate

Reports to: Wholesale Sale Support Manager

Status:  Full-time Employee

The Sales Support Associate will provide support to the Sales team by relieving them of administrative work and assisting in customer service needs. Duties may include order processing/entry, information input and management, customer follow up and other related tasks.

Responsibilities:

·       Provide excellent customer service through fast and accurate issue analysis, communication, and coordination with other team members or departments to resolve issues.

·       First point of customer/account contact via phone and e-mail correspondence to inquiries.

·       Process Sales Orders daily for Dogeared Wholesale and Dogeared.com

·       Process Joor/Dogeared.com orders daily.

·       Prepare samples, Images, and Linehsheet to accounts as needed.

·       Preparation and ordering of necessary labels or special packaging.

·       Process product returns and repairs, and providing corresponding paperwork to accounting. 

·       Work with customer care team & social media manager to monitor and support “social care” by assisting customers on social media channels who have specific inquiries regarding orders, shipping, products, returns, repairs, etc.

·       Assist Sales Support Manager with any additional items that may need extra hands

·       Other duties as assigned.

Additional Skills / Qualifications:

1.     Sales Support/Customer Service experience required.

2.     Wholesale or Showroom experience preferred.

3.     Excellent written and oral communication skills.

4.     Proficient with Microsoft Word, Excel programs required.

5.     Nav- erp system experience preferred

6.     Demandware or Big Commerce experience preferred

Contact Info:

Link to apply: http://www.dogeared.com/careers.html

Francine, Francine@dogeared.com

310-846-4444