Tuesday, May 29, 2018

Help Wanted at Dogeared


Position: Sales Support Associate
Reports to: Wholesale Sale Support Manager
Status:  Full-time Employee

The Sales Support Associate will provide support to the Sales team by relieving them of administrative work and assisting in customer service needs. Duties may include order processing/entry, information input and management, customer follow up and other related tasks.

·       Provide excellent customer service through fast and accurate issue analysis, communication, and coordination with other team members or departments to resolve issues.
·       First point of customer/account contact via phone and e-mail correspondence to inquiries.
·       Process Sales Orders daily for Dogeared Wholesale and Dogeared.com
·       Process Joor/Dogeared.com orders daily.
·       Prepare samples, Images, and Linehsheet to accounts as needed.
·       Preparation and ordering of necessary labels or special packaging.
·       Process product returns and repairs, and providing corresponding paperwork to accounting. 
·       Work with customer care team & social media manager to monitor and support “social care” by assisting customers on social media channels who have specific inquiries regarding orders, shipping, products, returns, repairs, etc.
·       Assist Sales Support Manager with any additional items that may need extra hands
·       Other duties as assigned.

Additional Skills / Qualifications:
1.     Sales Support/Customer Service experience required.
2.     Wholesale or Showroom experience preferred.
3.     Excellent written and oral communication skills.
4.     Proficient with Microsoft Word, Excel programs required.
5.     Nav- erp system experience preferred
6.     Demandware or Big Commerce experience preferred

Contact Info:


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