Help Wanted

CUSTOMER SERVICE REP – IMMEDIATE OPENING FOR FULL-TIME POSITION

A fashion denim company is seeking a full-time Customer Service Rep. 

Location:  Vernon, CA

Key Responsibilities:

- Answer incoming telephone calls, faxes and emails to handle service requests from customers, including information requests, order entry, issue resolution, etc. and redirect inquiries as appropriate.

- Outbound calling to customers to respond to inquiries and as necessary for special projects.

- Solicit sale of new or additional products.

- Provide support to sales representatives on customer service issues via phone/email and to other departments as needed.

- Review order allocations and generate pick tickets.

- Accurately and efficiently enter customer orders into system.

- Provide support for various departmental and inter-departmental projects as needed.

- Participate in weekly departmental meetings.

- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.

- Multitask to handle B2B customer service functions seamlessly throughout the work day.

Qualifications:

-          Previous experience in customer service or inside sales is required

-          Retail merchandising experience a plus

-          Energetic, self-starter that is flexible and has strong collaboration skills

-          Strong organizational and project management skills are required

-          Must be a problem solver and able to demonstrate strong attention to detail and follow-through

-          Excellent written and verbal communication skills to interact effectively with customers and sales representatives.

-          Must be aggressive but consultative and results oriented

-          Demonstrate proficiency in MS Office (Excel, Word, Outlook and Power Point)

If interested, please e-mail resume with salary history to:  resume@itbrand.com